DOWNTIME CONTROL
Full visibility, faster recovery.
WHY IT MATTERS
From first log to recovery
Downtime, simplified
Late opening, midday breakdown, or early close? Everything is easy to track live.
Real-time visibility
See what’s happening right now, and recovery quicker with smart insights.
Recover faster
This is not just a about logging, but about recovering faster with structured workflows.
PROVEN IMPACT
Trusted by parks around the world
Leading parks rely on CommandCentr every day to track downtime and keep outages to a minimum. From family-owned sites to international groups, our tools provide the visibility they need.
CUSTOMER STORIES
How LEGOLAND® Windsor gave managers more time to lead.
Instead of collating and recording paper-based information, my ride managers are identifying operational areas of improvement, which can be seen and resolved in real-time. Giving our Managers more time to spend with our teams and time back to coach and train our staff. I’m very happy.
Sam Barnes, Senior Rides Manager
You can’t fix what you can’t see.
- Categorise downtime consistently and completely
- Use “ask later” when the secondary cause is unknown
- View live dashboards to see what’s down and why
- Run accurate reports for audits, planning, and prevention
From incident to resolutions, without the guesswork.
OPERATIONAL CONFIDENCE
A single source of truth for every closure.
OTHER FEATURES
Keep the whole park moving.
Mobile-first tools
Easy to use in any location, CommandCentr was designed for frontline staff who need immediate access to key information on the go.
Team visibility
Everyone stays in the loop, from the frontline to the back office, with live status updates, alerts, and role-based dashboards.
Daily ride checks
Automate daily routines and safety checks, and create easy-to-use digital checklists to ensure nothing gets missed and everything is tracked.
GET STARTED
Stay in control of downtime
1
Tap to record downtime
Tap to close the ride, log the cause, and move on. The system notifies the right teams instantly, with no paperwork or delay.
2
Follow tailored checklists
Guide your team with the right steps to resolve issues and get the attraction back online quickly and safely.
3
Get live statuses & alerts
Update managers, maintenance, and frontline staff instantly via push notifications and live reports of what’s down, and why.
FAQS
Common questions about downtime.
Can we create custom checklists and downtime types?
Yes. You can build your own checklists, audit flows, downtime types, and reporting structures to match your specific operational requirements. This means no generic templates or clunky workarounds are needed!
Can operators record downtime from the ride?
They can. In fact, it’s one of the first things we added to CommandCentr when we first built it. When something goes wrong, the ride operator instantly closes it from the ride, recording the issue with a dedicated app. They simply tap to mark the ride is unavailable, log the cause, if known, and the system will automatically notify supervisors and maintenance teams.
What if the downtime reason is unknown when it occurs?
Not every issue or problem will have a clear cause in the moment. That’s why we let operators log a ride as down without forcing them to assign a cause. They can add key notes, which stay visible and open until a manager or maintenance team updates them with the confirmed cause later on. This avoids poor downtime attribution, while ensuring everything is tracked and managed before it escalates.
Can we connect downtime data with our maintenance and signage systems?
You can indeed. CommandCentr can integrate with your digital signage and maintenance systems either directly or via API. This means that when a ride goes down, key information is sent automatically, as soon as frontline teams log the issue. It’ll immediately be shared with supervisors and maintenance teams, as well as guest-facing screens and signage.
Is downtime data visible live at head office?
Of course. We’ve built CommandCentr with multi-site visibility in mind. Whether you run a single park, or thirty, central teams and head office will see what’s happening, as it’s happening. This includes ride status, time of closure, operator notes, and progress on resolution. You can then filter downtime reports by site, zone, or time, helping you to spot trends, respond faster, and give local teams support when they need it most.
WHO’S IT FOR?
Explore solutions by role
CommandCentr was built for everyone in the park, from frontline staff to executive teams, giving everyone the tools they need.
Frontline
Teams
Department
Heads
IT & Systems
Managers
Group Ops &
Executive teams
SEE IT IN ACTION
Your park can’t afford guesswork
Get the clarity and consistency you need to reduce downtime and improve guest experience.